Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the hempcrate.co website (the “Service”) operated by Hemp Crate LLC (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Return/Refund policy?
We do accept return orders on items purchased in our online store if unused and undamaged within 30 days of delivery date. A full product refund will be issued.
Because we curate a specific quantity of items for our subscription boxes — most of which are non-returnable — we cannot offer refunds once orders have been placed. Please note cancellations are for future boxes only, and not for the boxes already paid for (1, 3, 6, or 12 months depending on your subscription plan).
Customers can use the carrier of their choice at their cost to return online store items
Items can be returned to:
Lessgistics C/O Hemp Crate Co
3000 Shelby Street, Suite 5
Indianapolis, IN 46227
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Subscriptions
Continuous payment products (subscription boxes) are available on the Website. By paying for an order and accepting the terms and conditions you agree to pay us the upfront amount and/or recurring subscription fees indicated for that service. Recurring payments will be charged on the 15th of the month for normal subscribers as the published price. It is the responsibility of the customer to manage his/her subscription and the renewal process. Notification emails will only be sent for successful subscription renewals or if your payment method on file is declined. You can cancel or skip a period anytime by writing into us at human@hempcrate.co or accessing your account. Subscription plans already paid for are not refundable. You simply skip your next billing cycle (3 skips per subscription will be allowed). If you have chosen a committed plan, these prices are discounted due to the upfront commitment. If you choose to cancel before your commitment period has ended, you will be charged a once off cancelation fee of $39.99. We are not able to refund or cancel future shipments.
Assistance Programs
Hemp Crate LLC provides three separate assistance programs to help those in need. The current discount level is 30% for all e-commerce store purchases and 15% off all subscription orders, if approved. Any individual that thinks he or she may qualify should email the supporting documentation below to human@hempcrate.co. Please mark out any confidential information on the forms, such as social security number.
The approval process can take up to 5 business days. Please note that approval is at the sole discretion of Hemp Crate LLC. If not found to qualify for the assistance program, there is no appeal process. The program can be modified and/or terminated at will by Hemp Crate LLC with written notice. To maintain your personalized assistance discounts you must purchase from Hemp Crate Co. at least once every 365 days.
Veteran’s Program
We thank you for your service! We are happy to offer these discounts to all U.S. military veterans.
Qualifying documentation:
- VA Card
- Military ID
- Driver’s License with VA endorsement
- DD214 Paperwork
Long-Term Disability Program
Those who are long-term medically disabled are eligible to receive the aforementioned discounts.
Qualifying documentation:
- A signed letter or SSDI form from a doctor, hospital, or government agency stating long-term or permanent disability
- Direct Deposit Check that notes LTD income
Low-Income Program
Those who fall at or below the federal poverty level are eligible for these discounts. To qualify, your yearly taxes must state that your income is at or below the federal poverty level which can be found here.
Qualifying documentation:
- Previous year’s tax returns
- A current document showing you are receiving low-income benefits: SNAP or SSI Letter
Products
None of the products listed on this website have been approved by the Food and Drug Administration (FDA) and are not intended to diagnose, treat or cure any disease or ailment. Always check with a physician before trying any new dietary supplement, medicinal herb or botanical extract. By using this website you acknowledge the following: **I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This Products are not intended to diagnose, treat, cure or prevent any disease. Results from products may vary by individual.** Hemp Crate LLC’s website may contain general information about nutrition, health and diet. However, this information should not be considered as advice and should not be treated as such. Again, always check with a physician before trying any new dietary supplement, medicinal herb or botanical extract.Keep products out of reach of children. Do not take products if pregnant or lactating. If you have a medical condition or are taking pharmaceutical drugs, consult with your doctor before purchasing and using products.
Substitutions
We reserve the right to substitute items with like value for returns/replacements and any subscription box contents. No subscription box is guaranteed to match exactly to the pictures provided as notated above the pictures themselves in the Subscribe section: “The descriptions and images below are examples of the types of products you’ll receive.”
Due to the number of subscribers and complexity of managing personalized requests, subscription boxes cannot be customized based on request. Reach out if you are curious as to what will be included in your upcoming box.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Hemp Crate LLC and its licensors. Property may not be used, copied, altered or reproduced without express written consent. Without consent, it is a copyright infringement and may result in civil litigation and potential criminal prosecution.
Lab Results
Hemp Crate LLC partners with some of the most reputable farmers and cultivators in the United States. A high majority of the products we sell will have lab results available, either directly on the listing or upon customer request. These lab resultsare independent of Hemp Crate LLC and should be treated as such.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Hemp Crate LLC. Hemp Crate LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Hemp Crate LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Liability & Indemnification
This website is intended for commercial use for United States citizens. Hemp Crate LLC ships across the United States. However, it is up the consumer to know their state’s and county’s laws. By purchasing any product or subscription on this website you agree to indemnify Hemp Crate LLC and its agents, officers, directors and employees harmless from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms & Conditions, please contact us. We are here to help and want to ensure clarity if you have any compliance questions.
